Home Blog Diogo Tavora | Senior Customer Support Advisor | Sofia, Bulgaria

Diogo Tavora | Senior Customer Support Advisor | Sofia, Bulgaria

“Do not take a “No” for an answer – if you are capable and qualify for whatever the position is, – your work will speak for itself.”

Diogo is here to prove that Sports Gods do exist and you can become one in only six months. “I began my career at PokerStars as a Support Agent and soon after opted to take additional training focused on sports. Now I’m covering night shifts as part of our Sportsbook Internal Customer FIRST Focus, a point of escalation for specific inquiries.

Ever since I joined the “Sports Gods”, as I like to call us, I feel that my sportsbook knowledge has increased exponentially. I quickly developed a better understanding of the sportsbook industry.”

Having joined the company after an internship in Beijing, Diogo arrived in Sofia at the beginning of August 2018: “I discovered a city full of life and with a crowded city park. Sofia wasn’t a jungle of tall buildings like some of the places I’ve lived in. Seeing the sky and the stars at night are some of my favourite things. I have lived most of my life outside Europe and Bulgaria is way closer to my homeland Portugal than Beijing or even Luanda.

It’s also nice that my company benefits include low cost or even free access to sports facilities and some other health and wellness activities. There is a big incentive to be active, explore around and see what the country has to offer.

Since I joined PokerStars I’ve been inspired by several of my peers, by their life experience, energy, knowledge, and kindness. I think the company has a very diverse, rich, and special culture. It’s the place to be!”

D, Tavora.