Home Blog Stela Smilyanova | Senior Customer Support Advisor | Sofia, Bulgaria

Stela Smilyanova | Senior Customer Support Advisor | Sofia, Bulgaria

“Dare to dream, work hard, and do your best. It will get noticed!

I was one of the first eight agents in the support team in Sofia,” remembers Stela, one of our Senior Customer Support Advisors. “I didn’t know what to expect. I didn’t have previous experience and I was looking for a job where I can practice the languages I know. Everything happened so quickly. I was lucky to have three weeks of training in Dublin and became a mentor within four months.

Every new hire learns to handle poker queries first. Then they are trained on another vertical – Sports or Casino. I’m passionate about football. That defined my preference. After a little more than a year, my manager informed me about a Sportsbook Specialist vacancy. Now I’m a proud member of the Sportsbook team – a true “Dream team”.

Teamwork is highly valued here. We have each other’s support. That’s how we improve every single day. I’m proud of every little win. Every difficulty I have overcome. Every case handled outside of procedures and every new process created.”

One of Stela’s favorite memories dates back from Christmas 2017: “There was an office raffle. I submitted my name and went back to my chair. I told the colleague next to me: “This is my lucky place”. One of the senior managers picked a note and read my name! That’s how I won an iPad.”

S, Smilyanova.