Automation Business Analyst

10382 Isle of Man, Onchan Player Support Services Permanent

The role: Automation Business Analyst

Are you our next star player

The Automation Business Analyst will sit within the Process Automation & Innovation function which is apart of the Customer & Product org. The role will play a significant part in our transformational Intelligent Process Automation portfolio of work within PokerStars & other businesses across the international division of Flutter Entertainment. The aim of our function is to demonstrate RPA & NLP to tackle problems and improve customer & employee experiences.

This role will play a significant part in our groundbreaking portfolio of work. You will support in driving the programme through a mixture of redesign and building of new processes in the businesses chosen automation tools. You will also be responsible for the management of relationships across multiple teams to ensure effective delivery of the portfolio, and realisation of the benefits.

You will be part of a diverse function based across different locations who strive to break the distance by using our technologies to communicate better and to upskill and support each other daily. We are proud of the relationships we have built with our suppliers and the rest of the business.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned..

Key Responsibilities

  • You will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.
  • Working with the rest of the delivery group and business SMEs you will break down and analyse existing business processes in detail to assess feasibility and to redesign those processes for an RPA/NLP supported solution.
  • You will be required to communicate process changes and training requirements to business SMEs and key stakeholders.
  • Set deadlines working with key stakeholders, assign responsibilities and monitor and summarise progress of your projects.
  • Perform risk and issue management to minimise project risks and issues.
  • Manage sub-project timelines and coordinate development testing with the operation and technology partners.
  • Establish relationships and work closely with partners across the business to be well positioned to identify future opportunities for process improvement and automation solutions.

Technical Proficiencies

  • Process Design
  • Project Management
  • Adaptability to new systems
  • Excellent problem-solving skills
  • Business Analysis
  • Stakeholder Management
  • Document writing
  • Presenting and Influencing

Skills and Capabilities

  • Relevant degree qualification desirable
  • Formalised training in Business Analysis/Project Management or Lean Six Sigma qualification desirable
  • The ability to prioritise multiple projects in a fast-paced environment.
  • eCommerce industry knowledge a plus
  • Proficiency in Visio & process mapping
  • Experience of RPA tools and how they work desirable

Our values

  • Passion for Players
  • Empower & Own
  • Win Together

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to the Isle of Man.

Your package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • the option to join our company pension scheme
  • a personal interest allowance to let you learn something new or pursue a hobby
  • looking to extend your family? You will receive a cash gift of £1,000 for your new addition whilst working for us
  • in-house training and development to develop your skills, progressing your career.
  • free fresh fruit, snacks and drinks in the office
  • a subsidised canteen which offers hot and cold options for breakfast and lunch
  • social events; including our sensational summer and Christmas parties

What happens next?

If you’re what we’re looking for, next up would be a phone/Zoom interview. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.

Please note we are unable to support visa applications for this particular role.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

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