The role: CRM Promotions Operations Specialist
We are looking for a CRM Promotions Operations Specialist to join our Group CRM team based in our fast-growing Bulgaria service office.
Why we need you:
We need you to be responsible to prepare and execute all operations around global promotions projects from beginning to end. You will show a total commitment to the customer experience and journey when setting up offers/promotions and develop necessary skills to become an expert on CRM promotional tools and functionality.
You will take responsibility for setting up and testing all operations around global and regional promotions. You will build a good working relationship with our Support Teams and act as the escalation point for technical queries relating to upcoming and ongoing promotions and be responsible and accountable for all prize pay-outs relating to CRM promotions such as cash, bonus and ticket credits etc.
As part of this role, you will also request tournaments to be set-up in relation to all CRM promotions, and follow up to ensure they are launched on time and are set-up as requested. Candidates will need to be flexible with working hours if any issues arise with promotions outside of normal business hours.
Who are we looking for:
We are looking for an extremely proactive, organised, creative, team-oriented individual, who is able to think through the full user journey as a part of all projects. You will need a logical and analytical approach to problem solving and proven ability to craft innovative solutions and think creatively. You will also need a strong attention to detail.
You should be used to taking ownership of projects and you will need to be committed to ensuring all tasks and issues are completed, working out-of-hours/weekends if necessary with the ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment and under pressure.
As the ideal candidate, you will have:
Previous employment/experience within the Gaming industry, or experience within a Marketing or Product role. Previous use of CRM systems and/or bespoke MIS systems is also an advantage.
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.
Your package will include:
- health and dental insurance for you, your partner and your children (if you all live at the same address)
- a personal interest allowance to let you learn something new or pursue a hobby
- looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us
- in-house training and development to develop your skills, progressing your career
- free fresh fruit, snacks and drinks in the office
- contribution towards your transportation and lunch expenses
- relaxation areas around the office, including a PlayStation and Pool table
- sports program and social events; including our sensational summer and Christmas parties
What happens next?
If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
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