Customer Service Specialist (email and chat) - Night Shifts

Cherry Hill, NJ, United States Player Support Services Permanent

FOX Bet – Two powerhouse companies. One amazing brand

The role: Customer Service Specialist (email and chat) – Night Shifts 

We are looking for Customer Service Specialist (email and chat) to join our busy data-driven team based in Cherry Hill, New Jersey. It is a night shift role, 9 pm – 8 am – 4 nights on, 3 off, between Monday – Sunday. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.

Are you our next star player?

You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.

Why we need you?

We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.

Some of your responsibilities:

  • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries;
  • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;
  •  Always providing fast, accurate, thorough and friendly responses;
  • You will stay fully up-to-date with all of the brand Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;
  •  It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;
  • You will be willing to know the business in depth by being involved in projects and task groups
  • You’ll be willing to start your journey with us in a virtual capacity, until a time it’s safe and appropriate to return to an office

Who we’re looking for

Your experience:

While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage. Initially we will need you to obtain a New Jersey and Pennsylvania gaming license and we will assist you in this process. The ability to obtain future regulatory licenses will be an ongoing requirement for this role

Your skills:

  • You need to have the ability to demonstrate excellent verbal and written communication skills in  and English;
  • Customer – obsessed;
  • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;
  • Being Tech-savvy and efficient with different communication and office software tools;

Your behaviour:

Highly- motivated with great attention to detail and able to evaluate customer demands.

What’s in it for you?

Your package will include:

  • 100% paid health, dental and vision insurance for you and a substantial employer contribution towards your qualified dependent coverage
  • life insurance, and short term and long-term disability, at no cost
  • a generous 401(k) plan with a 100% employer match and no vesting or waiting period
  • a personal interest allowance to let you learn something new or pursue a hobby
  • $1,500 as congratulations if you have a baby whilst you work for us
  • generous PTO package of 21 days
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • wellness initiatives; including yoga and chair massages
  • social events.

What happens next?

If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a Zoom/face-to-face interview.

The group

FOX Bet is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.com (mailto:talent@starsgroup.com).

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.