The role: Customer Services Specialist – German – Day Shifts
We are looking for a Customer Services Specialist to join our busy team based in our Malta office on a Day Shift role (40 hours/ 5days)
Why we need you:
You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the player’s experience is a positive one, and finally, be on top of your game, when having to inform players of any upcoming promotions.
We’ll provide you with everything you need, starting with a comprehensive 3 (three) weeks training course, specially tailored to aid you in your new job and continuing` with response templates, promotional material and management back-up so that you can focus on keeping our customers happy and constantly improving their end-user experience.
Who are we looking for:
The ability, to demonstrate excellent verbal and written communication skills in German and English and to be customer-focused. You should be highly organized with great attention to detail and able to evaluate and prioritize customer demands.
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to be familiar with MS Office, especially Word and Excel and minimum typing speed of 40 wpm. Any customer service or contact center experience, as well as proficiency in any additional languages, will be in your benefit.
What’s in it for you?
The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.
We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
We contribute €5.25 daily towards your breakfast and lunch. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria, we’ll invite you for a phone or video interview.
The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies This role is in the Group’s Malta service office in the Global Support Services team.