Customer Services Specialist - German - Day Shifts

Dublin, Ireland Player Support Services Permanent

The role: Customer Services Specialist – German – Day Shifts

We are looking for a Customer Services Specialist to join our busy team based in our Dublin office on a Day Shift role (40 hours/ 5days)

Why we need you:

You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the player’s experience is a positive one, and finally, be on top of your game, when having to inform players of any upcoming promotions.

We’ll provide you with everything you need, starting with a comprehensive 3 (three) weeks training course, specially tailored to aid you in your new job and continuing` with response templates, promotional material and management back-up so that you can focus on keeping our customers happy and constantly improving their end-user experience.

Who are we looking for:

The ability, to demonstrate excellent verbal and written communication skills in German and English and to be customer-focused. You should be highly organized with great attention to detail and able to evaluate and prioritize customer demands.

We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.

As the ideal candidate, you will have:

We expect you to be familiar with MS Office, especially Word and Excel and minimum typing speed of 40 wpm. Any customer service or contact center experience, as well as proficiency in any additional languages, will be in your benefit.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. In addition, we can provide advice and dedicated assistance to those moving to Dublin.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you can join our company pension scheme. You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 EUR as congratulations.

Our in-house training and development team deliver fantastic support to develop your skills and support you in progressing your career.

We have a canteen which offers hot and cold options for breakfast and lunch and we contribute €3 daily towards this. In addition, there is free fresh fruit, snacks, drinks and an onsite gym (if you’re into that kind of thing).

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, we’ll invite you for a phone or video interview.

The Group 

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.com

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.