The role: Customer Verification Advisor
We are looking for a Customer Verification Advisor to join our busy results-oriented team based in our Hyderabad office.
Why we need you:
You will validate and verify various player documentation to align with the Group’s licensing requirements in various locations. Where relevant you will collaborate closely with the Group’s players via multiple communication channels such as email and/or live chat to assist with account and document verification queries, providing fast, accurate and detailed responses to numerous contacts per shift using pre-approved templates.
As the ideal candidate, you will have:
You need to have the ability to demonstrate excellent verbal and written communication skills in English along with a strong customer service mentality with first-rate attention to detail and accuracy.
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
We expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, international document verification and KYC processes is an advantage, as are additional language skills.
What’s in it for you?
We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. Our benefits include a discretionary annual performance bonus, premium health and dental insurance and a generous company contribution into a private pension scheme each month.
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria you will be invited to a phone discussion followed by a face to face or Skype interview and written assessments.
Company related links:
The Stars Group Careers: Page: http://www.starsgroup.com/careers/index
The Stars Group Facebook Page: https://www.facebook.com/WorkAtTheStarsGroup/
The Stars Group LinkedIn Page: https://www.linkedin.com/company/starsgroup/
The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies This role is in the Group’s Hyderabad service office in the Global Support Services team.