The role: Customer Verification Advisor
We are looking for a Customer Verification Advisor to join our busy results-oriented team based in our Hyderabad office.
Why we need you:
You will validate and verify various player documentation to align with the Group’s licensing requirements in various locations. Where relevant you will collaborate closely with the Group’s players via multiple communication channels such as email and/or live chat to assist with account and document verification queries, providing fast, accurate and detailed responses to numerous contacts per shift using pre-approved templates.
As the ideal candidate, you will have:
You need to have the ability to demonstrate excellent verbal and written communication skills in English along with a strong customer service mentality with first-rate attention to detail and accuracy.
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
We expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, international document verification and KYC processes is an advantage, as are additional language skills.
What’s in it for you?
We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. Our benefits include a discretionary annual performance bonus, premium health and dental insurance and a generous company contribution into a private pension scheme each month.
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
What happens next?
If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.
Please note we are unable to support visa applications for this particular role.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: firstname.lastname@example.org
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