Department Head of Customer Due Diligence, Operations Risk

Home Jobs Department Head of Customer Due Diligence, Operations Risk – 8726
8726 Onchan, Isle of Man Player Support Services Permanent

The role: Department Head of Customer Due Diligence, Operations Risk

We are looking for a Department Head of Regulatory Operations, to join our Operations Risk team in Isle of Man.

Who are we?

Flutter Group is a FTSE 50 company and the global leader in Sports Betting and Gaming. Flutter is the holding company for our range of international brands and operations, including Paddy Power, Betfair, PokerStars, Sky Bet, Sportsbet, FOX Bet, FanDuel, TVG, Adjarabet and Junglee Games. Flutter International is one of four divisions with the Flutter Group, with PokerStars the largest brand within that division. As well as the world’s top ranked online poker brand, PokerStars is a leader in all online and mobile gaming and interactive entertainment industries, entertaining millions of customers across its online real – and play-money – poker, gaming, and betting product offerings.

Who are you?

You are highly experienced in digital customer verification, with OCR product knowledge specifically, and with a good understanding of regulatory required due diligence processes that serve customers in the gambling sector. You will have knowledge of 3rd party KYC tools, interested in ‘future-tech’ for customer verification, understand the importance of affordability checks, and be able to manage stakeholder and exec relationships, with experience in remote management of large teams.

You have experience implementing day-to-day and longer-term strategy. You are comfortable being the focal point for due diligence. You are happy to oversee third party relationships concerning customer screening, processes creation and protocol adherence, and providing recommendations to the business based on the same. Furthermore, you can ensure AML risk assessments are carried out across the player base in a timely manner and in accordance with internal policies and procedures. You are adept at understanding the relationship between CDD, EDD, AML, Affordability, and Customer Verification, and you have experience with structuring teams to complete tasks associated in and across each area.

What You’ll do:

  • Working with Financial Crime Risk team, define a risk-based approach to the application of CDD and EDD across the Business customer verticals.
  • Accountable for implementing robust group wide due diligence procedures and processes, including provision of training to the business as applicable.
  • Managing third party supplier relationships in relation to due diligence screening.
  • Managing and implementing AML risk assessments, documenting processes and ensuring robust audit trails exist for regulatory purposes.
  • Responsible for provision of accurate and timely information in relation to AML and Due diligence statistics
  • Leverage data analytic techniques to segment Business verticals and to identify higher risk segments – which will inform remediation priorities and application of CDD standards.
  • Define priorities in the daily workload of the teams whilst considering the AML/ CTF risks.
  • Accountable to ensure all processes, systems and procedures are up to date and routinely reviewed as fit for purpose.
  • Embed Quality Control and Quality Assurance frameworks to embed and monitor effectiveness of revised standards.
  • Accountable for accurate reporting of Group activities to the Director of Operations Risk and compilation of Exec summaries for Compliance Committee purposes
  • Be the senior responsible owner for 3rd party product integration, specifically in the fields of Optical Character Recognition systems, eID, affordability and any future verification tech.
  • Accountable to ensure external requests are managed correctly, professionally and in a timely manner.

What You’ll need:

  • Excellent management skills: you discuss the strategic goals, mission, and vision with your team members and the strategic role they play in inspiring their teams.
  • Must be fluent in English and have excellent communication skills both written and verbal.
  • Extensive experience in due diligence and AML procedures (including SARs and Financial Crime investigations)
  • Experience of undertaking global risk assessments from an AML / Compliance perspective and driving company-wide changes based on the same.
  • Experienced people manager with over 5+ years of team management
  • An affinity or interest in optimization of KYC/CDD processes through digitalization and automation
  • Experience of managing multiple stakeholders, both internally and externally
  • Strong performance management skills and accurate reporting for regulatory purposes
  • Excellent presentation / training skills and experience of presenting at high levels

What would be good to have:

  • Detailed knowledge of or experience with online gaming (sports / casino or poker)
  • International regulatory exposure and experience
  • Experience of dealing with stakeholders in a national / global setting
  • Flexible and adaptable approach to work
  • Self-motivated, ability to manage self and others’ tasks to meet the required deadlines.

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to the Isle of Man.

Your package will include:


  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • the option to join our company pension scheme
  • a personal interest allowance to let you learn something new or pursue a hobby
  • looking to extend your family? You will receive a cash gift of £1,000 for your new addition whilst working for us
  • in-house training and development to develop your skills, progressing your career.
  • free fresh fruit, snacks and drinks in the office
  • a subsidised canteen which offers hot and cold options for breakfast and lunch
  • social events; including our sensational summer and Christmas parties.


What happens next?

If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a Zoom/face-to-face interview.


The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: (

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