Director of Portfolio and Change

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Dublin, Ireland Business Support Permanent

Job title: Director for Portfolio and Change

Reports to: Chief Customer Officer Flutter International

Location: Dublin

The Customer function at PokerStars exists to transform customer experiences. We believe the best way to achieve this is through a customer centric, hypothesis led, data driven, outcome focused approach, where there is a risk tolerance for failure. The Customer function plays a critical role in the performance of the PokerStars business, and Flutter International more broadly. This function, and those leading it, must embrace a way of working which is:

  • Customer centric
  • Outcome focused
  • Openly curious

The Customer function consists of a number of functions:

  • Data Product and Technology
  • Product (PAM, Sports, Marketing, Regulatory, Payments)
  • Customer operations
  • Portfolio governance

Role purpose:

Reporting into the Chief Customer Officer, the Director of Portfolio Governance and change is a key Leadership role within the Customer function and the organisation at large. This role has accountability for

Setting up and running an efficient, highly flexible, continuously improving governance process that is in line with intended ways of working across the Product System, ensuring the portfolio process …

  • Is transparent, predictable and sustainable
  • Adds value and provides insight to inform better decision making
  • Works across numerous demand centres and delivery units
  • Supports and re-enforces intended ways of working across the product system

Supporting / driving a change in the ways of working in the product system to be:

  • Customer centric
  • Outcome led
  • KR driven
  • Impact orientated
  • Transparent
  • Consistent across teams

The system that this role will cover includes multiple complex product domains that operate at a global scale. The work done in this domain impacts a vast array of teams , functions , roadmaps and ways of working across PokerStars, globally, across many touch points including but not limited to:

  • Commercial teams
  • Product teams
  • Technology teams
  • Marketing teams

Key responsibilities:

As the Director of Portfolio & Change, you will be responsible for implementing, owning and improving processes and ways of working to support, across the product system, a customer centric, outcome led approach to governing our roadmap and supporting change management across the Customer function, with focus on the product system to transform (ideation, prioritisation, planning, reporting), achieving outcome alignment and creating visibility of key result and key initiatives progress, which product system areas, will include:

  • Data Products and Technology
  • Marketing product
  • Platform / PAM
  • Sports / Casino / Poker

It is critical that this role actively thinks about how to amplify the impact of the product system on the quality of customer experiences offered by PokerStars, by establishing governance and ways of working which result in improved decision making, which is fact based, outcome focussed and transparent.

This particular role has a need for exceptionally strong internal stakeholder management given the number of touchpoints across the whole business. Stakeholders will include executives and other senior leaders throughout the group, who will want that our governance process and ways of working accelerate the realisation of target outcomes.

In particular this role will require exceptional stakeholder engagement with the product and technology teams, and knit across vertical teams of Sports, Casino and Poker, as well as teams across the Customer function.

Key accountabilities:

  • Establishing and running a process to report against customer focused outcomes,
  • Setting out with clarity progress against and effort committed to those outcomes
  • Designing, planning, directing, and co-ordinating activities required to implement a fit for purpose portfolio management process and structure
  • Framing and running the above in a governance framework, which results in adequate planning, prioritisation, approval, and reporting within the product system and as appropriate to senior execs
  • Supporting change with clarity of purpose, energy and enthusiasm
  • Acting as an organisational glue across the product system to consistently in a customer centric, outcome led approach, drive ways of working to be consistent, transparent, effective and impactful
  • Identifying an approach within portfolio which help surface internal & external dependencies and delivery risks & issues
  • Managing dependencies across functions and shared services
  • Engaging with colleagues inside and outside the Customer function, particularly with Technology to ensure cross-functional initiatives are delivered and dependencies are managed
  • Driving a culture of openness and continuous improvement which captures, shares and implements key learnings across the product system
  • Attracting and retaining talent, ensuring that high performers are continuously challenged
  • Identifying issues with portfolio structure, cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realised.
  • Providing visibility of overall team composition, recruitment status and anticipate future needs based on demand
  • Supporting the onboarding of new teams across locations as required

Behavioural competencies:

  • Customer centric: driven by seeking to understand customers better, their behaviours and the link to business drivers
  • Openly curious: Willing to question preconceptions and bring new ideas
  • Outcome focused: committed to principles of an outcome led operating model
  • Communicates effectively: develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Data driven : led by the appropriate use of data to get to insight and drive decision making
  • Collaborates: is a team player – works with others across the organisation to get things done
  • Inspiring leader that others can grow to look up to as a model to learn from in the Customer function
  • Possesses personal and professional drive to improve processes, Ways of Working, team effectiveness
  • Demonstrate a strong commitment to the development of talent at Flutter International
  • Recommend and support development activities in preparation for future roles
  • Invest time to coach and mentor others
  • Build and proactively manage development to ensure a pipeline of talent is in place
  • Develop a product guild, focus on skills, process ways of working
  • Invest in conference visits to build different skill sets
  • Nurture a thriving community of product professionals through monthly town halls

Technical skills

  • Exceptional leadership skills will ensure that you are seen as a role model and able to influence teams and individuals with your knowledge and experience of delivery and Agile ways of working
  • Experienced in Agile programme and portfolio management advocating new tools and techniques to continue innovating delivery ways of working and processes
  • Significant hands-on experience of delivering large, complex programmes in a fast moving online business and will be expert in Lean and Agile product delivery
  • Experienced in leading change in medium to large organisations and have a successful track record of implementing and transforming ways of working at scale

External and market orientation

  • Have interest in organisational effectiveness, process execution focused on impact, change management
  • Demonstrate interest in topics like product system maturity and operating model effectiveness
  • Remain abreast of latest developments in the product and technology delivery to system capabilities
  • Create and bring back to the business market insight on the evolution of product practices within leading digital businesses
  • Bring a deep understanding and experience of product management best practice

Education, qualification & experience:

  • At least 10 years’ experience as a senior leader of a large product organization in a complex company
  • Experience in a senior product or technology role within a fast-paced online / eCommerce organisation
  • Experience of creating multi-faceted, multi-year strategies that contribute to commercial performance
  • Demonstrable experience of leading teams to successfully deliver against strategic objectives
  • Extensive experience of stakeholder management, up to and including C-suite
  • Familiar with, and a practitioner of modern approaches to product development methodologies
  • Experience in 5+ major product (or portfolio) releases
  • Experience with 2+ organizations preferred.
  • Strategic thinker with the ability to prioritise and translate into actionable outcomes and key results
  • Experience in a senior commercial role in an online business
  • Excellent numeracy and analytical skills
  • Experience in managing and leading a team
  • Excellent interpersonal and stakeholder management skills
  • Comfort with basics of running a large team (e.g., hiring, firing, prioritization and allocation, budgeting)

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Dublin.

Your package will include:

  • Health and dental insurance for you, your partner and your children (if you all live at the same address)
  • A personal interest allowance to let you learn something new or pursue a hobby
  • The option to join our company pension scheme
  • 1000 EUR as congratulations if you have a baby whilst you work for us
  • In-house training and development to develop your skills, progressing your career
  • Free fresh fruit, snacks and drinks in the office
  • Access to an onsite gym and subsidised canteen.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law. We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process.

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