The role: Fraud, Risk and Payment Specialist – French – Day shifts
We are looking for a fraud, risk and payment specialist to join our busy target-drive team based in our Dublin office on a day shift role (8 hours/5 days).
Why we need you:
You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The StarsGroup’s Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.
Who are we looking for:
You should have the ability to demonstrate excellent verbal and written communication skills in French and English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to have proficiency in any additional languages as well as previous gaming experience. Knowledge of international document verification, KYC and AML/CFT procedures. Experience in credit card fraud and/or online payment processing merchant systems. Online fraud investigations and/or online payments processing systems in considered as a big advantage, as well.
What’s in it for you?
We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Ireland.
Your package will include:
What happens next?
If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.
Please note we are unable to support visa applications for this particular role.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: firstname.lastname@example.org
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