We are looking for an Incident Analyst for our night shifts to join our Technical Service Operations team in Sofia, Bulgaria.
You will have the opportunity to get involved in a huge breadth of dynamic projects and initiatives whilst also helping to build and grow a brand new ITSM function within the organization.
You will have the chance to work in a collaboration with both technical and business units in the organization. Your contribution will have a direct impact to the internal customer experience as well as the public interface for incident management.
You will be in a position where to building strong relationships with stakeholders and constantly seeking customer feedback to ensure adequate service levels.
We are building a new team of Incident Analysts, that will cover night shifts and who will manage the full cycle of major IT Incidents. The role reports directly to the Team Lead – Incident Management, who is situated in Sofia.
Some of your responsibilities:
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.
Your package will include:
If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.
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