The role: Incident Analyst (Night Shifts)
We are looking for an Incident Analyst for our night shifts to join our Technical Service Operations team in Sofia, Bulgaria; to be responsible for the ownership, execution, and continuous improvement of our Incident Management processes and work as part of the wider Service Management (ITSM) function, tasked with delivering value across the lifecycle of IT Services, from creation to management and upkeep.
You will have the opportunity to get involved in a huge breadth of dynamic projects and initiatives whilst also helping to build and grow a brand new ITSM function within the organization.
Why we need you
We are building a new team of Incident Analysts, that will cover night shifts and who will manage the full cycle of major IT Incidents. The role reports directly to the Team Lead – Incident Management, who is situated in Sofia.
Are you our next star player?
You will have the chance to work in a collaboration with both technical and business units in the organization. Your contribution will have a direct impact to the internal customer experience as well as the public interface for incident management.
You will be in a position where to building strong relationships with stakeholders and constantly seeking customer feedback to ensure adequate service levels.
Some of your responsibilities:
Who we’re looking for
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.
Your package will include:
What happens next?
If you’re what we’re looking for, next up will be a zoom interview. And if that goes well, we’ll meet you for a final zoom interview.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: firstname.lastname@example.org
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
We hope that we’ve answered as many of your questions about working at the PokerStars as possible, but if you still have some questions, why not try visiting our FAQ page?Find your answers here