We are looking for a Key Account Specialist to join our rapidly growing Key Account Management team, based in our Dublin Offices.
We are looking to build an industry leading experience, where players do not want to play anywhere else. You will play a key role in helping Pokerstars to grow and handle the High Value player segment while ensuring that the highest integrity standard approach is applied to each account.
You will be responsible for profiling accounts to establish a risk level based on players activity, conducting proactive communications to ensure responsible gaming and contacting customers to support our Risk and Compliance department in their ongoing tasks.
You will apply an individual approach to each customer and contact tailoring your approach to the customer profile and communication preferences treating each of them differently to use always the most efficient strategy to reach out objectives.
We are looking for a person able to analyse customers from a risk perspective and provide an excellent customer experience to our most valuable players.
You must have experience with multiple gaming products and a keen interest in the gambling industry to be able to talk the players’ language from types of game variants to poker slang will provide you with a good grounding to take care of the variety that this job has to offer.
You will need a keen attention to detail, strong organisational skills and excellent verbal and oral communication skills.
You would need to be a personal and sociable individual, who enjoys talking to people from all walks of life, who has experience working in customer facing jobs and is commercially focused and used to hitting targets.
Experience dealing with High Value customers within an ecommerce environment is vital. Previous experience working in a Compliance, Risk or Responsible Gaming environment is highly desirable. Strong excel skills and good knowledge of internal tools and procedures desired.
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Dublin.
Your package will include:
What happens next?
If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a Zoom interview.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: firstname.lastname@example.org.
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