The role: Operations Intelligence Analyst
We are looking for an Operations Intelligence Analyst to join our Operations Planning & Analysis team in Leeds.
Are you our next star player?
As Operations Intelligence Analyst you will be responsible for providing insights into the performance and efficiency of the Help Centre through Google Analytics and Customer Journey system. It is a small team and you will be reporting directly to the Operations Analytics and Intelligence Manager. Also, you will be responsible for ensuring that the Group’s projects from a pre-contact perspective are accurately implemented.
Why we need you?
As the company is developing and our customers are growing, we are looking for someone that can drive insights and work closely with partners to support Operational Excellence projects. Also, you will be able to supervise business performance through understanding the complex interaction of multiple KPIs and deliver sophisticated analytical projects within a fast-paced environment.
Who we’re looking for?
We are looking for someone who can use customer journey analytic and can make application of data to areas such as contact mitigation, A/B testing or return on investment. You will be able to extract and analyse very large and wide-ranging data sets and provide ad-hoc analysis and insights when needed.
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Leeds.
Your package will include:
What happens next?
If you’re what we’re looking for, next up will be a test and if that goes well we will invite to Zoom interview. If that goes well you will receive one more test and you will be able to present the results from it on another Zoom meeting with the managers.
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We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
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