Operations Intelligence Analyst

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8124 Leeds, United Kingdom Player Support Services Permanent

The role: Operations Intelligence Analyst

We are looking for an Operations Intelligence Analyst to join our Operations Planning & Analysis team in Leeds.

Are you our next star player?

As Operations Intelligence Analyst you will be responsible for providing insights into the performance and efficiency of the Help Centre through Google Analytics and Customer Journey system. It is a small team and you will be reporting directly to the Operations Analytics and Intelligence Manager. Also, you will be responsible for ensuring that the Group’s projects from a pre-contact perspective are accurately implemented.

Why we need you?

As the company is developing and our customers are growing, we are looking for someone that can drive insights and work closely with partners to support Operational Excellence projects. Also, you will be able to supervise business performance through understanding the complex interaction of multiple KPIs and deliver sophisticated analytical projects within a fast-paced environment.

Who we’re looking for?

We are looking for someone who can use customer journey analytic and can make application of data to areas such as contact mitigation, A/B testing or return on investment. You will be able to extract and analyse very large and wide-ranging data sets and provide ad-hoc analysis and insights when needed.

Your experience:

  • Degree in the quantitative areas or a minimum of three years relevant work experience
  • Extensive knowledge of Google Analytics and Google DataStudio
  • Excellent knowledge of Microsoft Office (Access, Excel, etc.)
  • Understanding of Python
  • Good knowledge of SQL and BigQuery
  • Premium knowledge in extracting and manipulating large datasets using SQL / MicroStrategy (or similar)

Your skills:

  • Ability to work within target time
  • Ability to clearly communicate ideas and results to non-technical business people, both written and orally
  • Ability to see the “big picture”, evaluate the business impact of issues and prioritise among many requests
  • Ability to turn complex concepts into meaningful recommendations
  • Maintenance of internal DBA


  • Knowledge of Machine Learning and Analytics
  • Knowledge of Payments, Support, Security or Operational Practices
  • Knowledge of Transversal knowledge base
  • SEO experience
  • Practical experience with statistical tools (MicroStrategy, SSRS, R, Python, SPSS, SAS, R, KNIME, other)
  • Knowledge of the online Poker / Casino/ Sportsbook industries

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Leeds.

Your package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • the option to join our company pension scheme
  • £1,000 as a congratulations if you have a baby whilst you work for us
  • discounted gym membership
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • social events; including our sensational summer and Christmas parties.

What happens next?

If you’re what we’re looking for, next up will be a test and if that goes well we will invite to Zoom interview. If that goes well you will receive one more test and you will be able to present the results from it on another Zoom meeting with the managers.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.com.

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.


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