Poker CRM Manager

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8790 Mumbai, India Poker Permanent

The role: We are looking for a Poker CRM Manager to be based in our business partner Sachiko’s office in Mumbai.

Are you our next star player?

You will be responsible for poker promotions and customer communications for PokerStars in India. The role is accountable for all CRM touchpoints in the customer journey.

Why we need you:

Reporting to the Department Head of Poker Promotions, you will:

  • Act as the gatekeeper for all matters relating to poker CRM and player-facing communications, identifying and calling out anomalies to the department’s objectives.
  • Manage key campaigns end to end, including ideation, pre-campaign analysis, production briefs, sandbox testing, budget-tracking, and post-campaign analysis.
  • Coordinate CRM Calendar which reflects input from all key stakeholders.
  • Monitor the progress and conclusions of Analytics ensuring results feed into decision making.
  • Manage, oversee and collate all reporting requirements to deliver high quality, frequent and relevant updates to business stakeholders.

Who are we looking for:

You will have a deep knowledge and understanding of the Poker industry along with strong analytical skills, good attention to detail and a focus on accuracy. As you will often be working under time pressure, excellent organisational skills and time management is essential, as is the ability to work alone with little or no supervision. You will have excellent communication and interpersonal skills, being able to build relationships across departments and present information in a clear and concise manner. A willingness to learn is key, as you will be expected to be proactive in sourcing relevant knowledge in order to self-solve.

As the ideal candidate, you will have:

Knowledge of MicroStrategy and Atlassian JIRA/Confluence would be desirable, along with excellent Microsoft Excel skills and the ability to analyse and present data for use in decision making.

What’s in it for you?

We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Mumbai.

Your package will include:

  • Cash allowance for health and dental care;
  • Personal interest allowance to let you learn something new or pursue a hobby;
  • 34, 000 INR as congratulations if you have a baby whilst you work for us;
  • In-house training and development to develop your skills, progressing your career;
  • Contribution towards your transportation and lunch expenses;

What happens next?

If you’re what we’re looking for, next up would be a phone interview. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:
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