Poker CRM Project Manager

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8224 Sofia, Bulgaria Marketing Permanent

The role: Poker CRM Project Manager

We are looking for a Poker CRM Project Manager join our growing Poker team based in our Bulgaria office.

“We are the player; when we value and respect our customer experience, everybody wins” – Steven Rough. Senior Manager, Loyalty & Poker Lifecycle.

Are you our next star player?

The Poker CRM Project Manager will be responsible for defining, managing and delivering projects that relate to the needs of the Poker CRM team, as instructed by the Head of Poker CRM, ensuring the projects remains in scope, on schedule and change plans are adhered to.  Under the direction and supervision of the Head of Poker CRM, the role holder is responsible for anticipating problems before they happen and finding ways to reach project goals under constantly changing circumstances. The applicant must be a strong communicator who is detail oriented and highly organized, able to take on new challenges and manage expectations.

Key responsibilities:

  • Implement Poker CRM programmes and execute all approved projects in the Poker CRM portfolio as assigned by the Head of Poker CRM
  • Create, track and manage project documentation
  • Determine project scope and objective, aligning to the business’s objectives
  • Develop and manage project according to plan making adjustments as needed
  • Coordinate internal resources for project execution
  • Set and manage stakeholder expectations
  • Identify, track and report on risks and issues
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
  • Measure project performance to identify areas of improvement

Who we’re looking for:

  • Recognised Project Management Certification (e.g. PMP, AgilePM, PRINCE2)
  • Experience in the gaming industry
  • Minimum 3 years’ experience in project management with a strong working knowledge of Confluence and/or JIRA
  • Excellent interpersonal skills with a tenacity to foster strong relationships with peers and senior management
  • Expert level report and presentation producing skills
  • A strong team approach, customer focus and a willingness to work flexibly to meet changing circumstances and demands

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.

Your package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • a personal interest allowance to let you learn something new or pursue a hobby
  • 1000 BGN as congratulations if you have a baby whilst you work for us
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • contribution towards your transportation and lunch expenses
  • relaxation areas around the office, including a PlayStation and Pool table
  • sports program and social events; including our sensational summer and Christmas parties

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a zoom/face-to-face interview.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.com

Please note we cannot accept general applications; this inbox is just for providing support to those who need it. 

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