Product Analyst – Account Management

Home Jobs Product Analyst – Account Management – 6681
Sofia, Bulgaria Business Support Permanent

The role: Product Analyst – Account Management

We are looking for a Product Analyst – Account Management to join our active and dynamic Product Management team in our Bulgaria office.

Are you our next star player?

Account and Operations Product covers a vast array of features and tools that allow the continued growth of the business through multi-brands, multi-languages and multi-vertical integrations to the TSG Platform Account.

 “As a Product Analyst within Account and Operations Product you’ll work on a multitude of extremely varying projects, from new user journeys to integrating off-the-shelf software. Account Management is a central component, so you’ll work alongside all business and technical teams, implementing your component into all clients, all brands and for all licenses. If you’re interested in creating engaging and customer centric front-end features, whilst managing requirements from all sectors of the business, and analysing user journeys and performance metrics, then this is the role for you.” – Stuart Pratt, Senior Product Owner

Why we need you

You will assist with the delivery of the Account vision with direction from the Product Owners, coordinating with other teams and internal stakeholders, including senior management across technology, licensing and gaming verticals.

You will work closely with the development teams, stakeholders and designers to define and deliver the account experience. You will be responsible for the continuous research and analysis of user behaviour owned by Account & Operations. Through auditing and research, you will continuously evaluate the behaviour of our customer to help define, implement, measure and improve processes and configurations that will help drive customer experience and performance improvement to support the rapid growth of the business.

You will manage the expectations of customers, as well as preparing and maintaining product documentation, for distribution amongst the team and customers, sharing new developments and acquiring feedback and/or signoff as the need arises.

Who we’re looking for

  • A passionate and driven individual with a focus on the customer experience.
  • Meaningful experience working in product analysis in a regulated industry with a background working within software development.
  • The ability to prioritise high volumes of responsibilities without delays in deliverables.
  • Knowledge of software development lifecycles, multiple development styles and methodologies with a strong aptitude in defining both business and technical requirements working closely with Account technical leads.
  • Excellent communication, relationship management and attention to detail skills with strong customer service skills. You’ll have the ability to work under pressure to tight deadlines with a can-do attitude.

As the ideal candidate, you will have:-

  • Strong focus on key performance indicators that factor in, understand, monitor and initiate investigations based on analytics.
  • Experience working with regulatory frameworks and compliance.
  • Knowledge of Agile and Waterfall software development lifecycles.
  • Working experience of tools such as Google Analytics, MicroStrategy, Jira, Confluence.
  • Knowledge of web-based systems.
  • Problem solving skills within high impact environments.
  • An understanding of Customer Experience Design.

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.

Your package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • a personal interest allowance to let you learn something new or pursue a hobby
  • 1000 BGN as congratulations if you have a baby whilst you work for us
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • contribution towards your transportation and lunch expenses
  • relaxation areas around the office, including a PlayStation and Pool table
  • sports program and social events; including our sensational summer and Christmas parties

What happens next?

If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

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