The role: Product Analyst – Account Management
We are looking for a Product Analyst – Account Management to join our active and dynamic Product Management team in our Bulgaria office.
Are you our next star player?
Account and Operations Product covers a vast array of features and tools that allow the continued growth of the business through multi-brands, multi-languages and multi-vertical integrations to the TSG Platform Account.
“As a Product Analyst within Account and Operations Product you’ll work on a multitude of extremely varying projects, from new user journeys to integrating off-the-shelf software. Account Management is a central component, so you’ll work alongside all business and technical teams, implementing your component into all clients, all brands and for all licenses. If you’re interested in creating engaging and customer centric front-end features, whilst managing requirements from all sectors of the business, and analysing user journeys and performance metrics, then this is the role for you.” – Stuart Pratt, Senior Product Owner
Why we need you
You will assist with the delivery of the Account vision with direction from the Product Owners, coordinating with other teams and internal stakeholders, including senior management across technology, licensing and gaming verticals.
You will work closely with the development teams, stakeholders and designers to define and deliver the account experience. You will be responsible for the continuous research and analysis of user behaviour owned by Account & Operations. Through auditing and research, you will continuously evaluate the behaviour of our customer to help define, implement, measure and improve processes and configurations that will help drive customer experience and performance improvement to support the rapid growth of the business.
You will manage the expectations of customers, as well as preparing and maintaining product documentation, for distribution amongst the team and customers, sharing new developments and acquiring feedback and/or signoff as the need arises.
Who we’re looking for
As the ideal candidate, you will have:-
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.
Your package will include:
What happens next?
If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.
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We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
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