Product Owner (Customer Growth)

10151 United Kingdom, Leeds IT Permanent

The role: We are looking for a Product Owner (Customer Growth) to join our Customer Growth team in Leeds.

The Customer function at PokerStars exists to transform customer experiences. We believe the best way to achieve this is through a customer centric, hypothesis led, data driven, outcome focused approach, where there is a risk tolerance for failure. The Customer function plays a critical role in the performance of the PokerStars business, and Flutter International more broadly


Reporting into the Senior Product Manager for Customer Growth, you will play a key role within the Customer Growth function and the organisation at large.

The product owner will join our product squads and take ownership of the backlog for several marketing products and services managed by Customer Growth. You will set the one sprint to 6-month vision of your squad and work closely with Product Managers to bring the roadmap and vision to life.

You will work alongside Product Managers, Technology peers and get support from cross functional teams including data scientists, engineers, designers and marketers. You will inspire a culture of growth across the customer and product function, one that encourages experimentation and curiosity as well as a constant desire to improve in any and every area.


As Product Owner you will act as the squad facing owner of the product backlog. You will work closely with squad members, taking ownership of the backlog and prioritisation. You will handle the product development lifecycle leading the effort for ideation, detailed requirements, development, testing, deployment, and post-deployment management.

We use a mix of commercial off-the-shelf software and bespoke development to deliver our vision. Taking ownership for the success of your ideas and need to be competent in managing software development delivery across distributed teams.

So, if you want to take your product skills to the next level and spend some time in the dynamic world of marketing in one of the world’s leading online gaming companies, then this the role for you


–  Create and own your squad’s product backlog and manage their priorities ensuring they deliver value to the business. You will create an environment that supports the squad in aligning to reach their goals

–  Translate ideas and high level deliverables into detailed product solutions for engineering to develop

–  Take ownership in delivering great products reflected in the quality of your research to user stories to acceptance criteria, signing off on complete features for release, and triaging and prioritising bugs

–  Measure the success of your development, tracking user engagement, demonstrate net improvement and NPS improvements

–  Partner with the Product Manager in your squad for the longer vision horizon, contributing to the overall product vision and working in harmony to drive toward outcomes

–  Work on multiple projects at once, employ strong time management skills to prioritise your workload accordingly


–  Experience as Product Owner or Product Manager in agile environment

–  Experience in multi-channel digital environments and agile projects (desktop / mobile / tablet)

–  Proven experience in user journey mapping and customer experience management

–  Excellent communication skills and attention to detail; ability to talk tech at any level from developer to Director

–  Shown ability in requirements engineering, gap analysis, business process mapping and analysis, building business cases, etc.

–  Very strong analytical abilities

–  A creative and analytical approach to problem solving

–  Ability to function as a self-starter with an emphasis on getting things done


–  Solid understanding and experience of being part of a scrum team and writing themes, epics, user stories, user acceptance criteria, etc.

–  Understanding of backlog prioritisation for developer aiming for the most valuable product

–  Solid understanding and experience of being part of a scrum team and writing themes, epics, user stories, user acceptance criteria, etc.

–  Exposure to QA processes and testing

–  Knowledge of iGaming industry or marketing is desirable but not essential

–  A passion for delivering delightful customer experiences ensuring that they stay at the centre of all we say and do

–  Ownership of their work and be empowered to make smart decisions and actions when need

–  A win together mentality, ensuring that they are able speak up, be ready to challenge and support the team

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Leeds.

Your package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • the option to join our company pension scheme
  • looking to extend your family? You will receive a cash gift of £1,000 for your new addition whilst working for us
  • discounted gym membership
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • social events; including our sensational summer and Christmas parties.

What happens next?

If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Our FAQs

We hope that we’ve answered as many of your questions about working at the PokerStars as possible, but if you still have some questions, why not try visiting our FAQ page?

Find your answers here