Production Support Analyst

Home Jobs Production Support Analyst – 8841
8841 Sofia, Bulgaria IT Permanent

We are looking for a Production Support Analyst to be apart of our payments team here at The Stars Group. The role is located in Sofia, Bulgaria but can be done remotely within Bulgaria for the time being.


Are you our next star player?

Analysis and support of Payments and Licensing related components such as new and existing payment processors integration, Start to End Player’s financial operation experience, new license delivery, regulatory restrictions and reporting 


Why we need you:

  • Manage Production support backlog and prioritization with business, perform unit testing of the fixes and assist QA in integration testing
  • Reproduce production issues in appropriate environments (QA, UAT, etc) involving appropriate parties
  • Triage low priority (P3,P4,etc) tasks for review with developers
  • Spearhead adhoc production configuration changes
  • Review configuration for planned production deployments (both adhoc and build related)
  • Participate in a committee providing feedback on proposed configuration changes
  • Work with the Developers, IT Project Delivery and IT Operations to aid in the identification of end to end monitoring requirements, implementation, training and education
  • Proactively partner with stakeholders and sponsors to review results specifying potential project or operational release impacts.


Who we’re looking for:

  • Excellent communication and teamwork skills
  • Ability to comprehend and triage technical issues effectively
  • Has knowledge of various IT engineering and operational theories and practices.
  • Able to prioritize and address complex issues.
  • Perform research and/or review proposals with SMEs to achieve objectives.
  • Degree in Computer science or related degree along with shown experience in a technology solutions company
  • Working knowledge of SQL, basic algorithms and data structure
  • Clear understanding of modern software development principles and paradigms.
  • Comfortable with Git and JIRA
  • Knowledge of scripting is a plus.


What’s in it for you?

Our experience-based salaries are competitive, and we provide advice and dedicated assistance to those moving to Sofia.

Your package will include:

  • Health and Dental Insurance for you, your partner and your children (if you all live at the same address)
  • A personal interest allowance to let you learn something new or pursue a hobby
  • A great yearly bonus based on performance
  • A 1,000 BGN as congratulations if you have a baby whilst you work for us
  • Personal e-learning courses and training supporting the development in your career
  • 22 days annual leave
  • A sports’ card membership valid across the country
  • In-house yoga and gymnastic classes, as well as dances
  • Discounts as a compliment form us among different services
  • Free snack, fruits and drinks in the office


What happens next?

If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.


The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

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