Project Manager

11223 Bulgaria, Sofia Player Support Services Permanent

THE ROLE: Project Manager 

We are looking for a Project Manager to join our Operations Planning & Business Management in Bulgaria.

Are you our next star player?

The Project Manager will be responsible for defining, leading and delivering projects that relate to the needs of the Group, as taught by the Programme Manager, ensuring the projects remains in scope, on schedule and change plans are adhered to. Under the direction and supervision of the Programme Manager, the role holder is responsible for anticipating problems before they happen and finding ways to reach project goals under constantly evolving circumstances. The applicant must be a strong communicator who is detail oriented and highly organised, able to take on new challenges and manage expectations.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.


We are looking for someone who can:

  • Implement and complete all approved projects in the Operations Portfolio as assigned by the Programme Manager.
  • Handle change through effective comms, training, resistance management and results management
  • Create, track and run project documentation according to the Operations PMO
  • Resolve project scope and objective, aligning to the programme goals
  • Develop and manage project according to plan making adjustments as needed
  • Coordinate internal resources for project execution
  • Set and handle stakeholder expectations
  • Identify, supervise and report on risks and issues
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
  • Measure project performance to identify areas of improvement


You will be someone who:

  • Recognised Project Management Certification (e.g. PMP, AgilePM, PRINCE2)
  • Experience in a real-time (eg: Chat or IM) customer service operations and the e-gaming industry
  • Minimum 3 years’ experience in project management with a solid understanding of Confluence and/or JIRA
  • Any experience of Asana desirable
  • Excellent social skills with a tenacity to foster positive relationships with peers and senior management
  • Expert level report and presentation producing skills
  • A strong team approach, customer focus and a willingness to work flexibly to meet changing circumstances and demands
  • Accurate and methodical with strong attention to detail
  • Strong sense of accountability and prepared to take ownership of problems and issues to deliver a timely, satisfactory outcome
  • Ability to communicate ideas and results to non-technical business people, both written and verbal
  • An innovative, can-do attitude and willingness to go above and beyond


Our experience-based salaries are competitive.  

Your package will include: 

  • Discretionary annual performance bonus 
  • 25 days annual leave 
  • Health and Dental Insurance for you, your partner and your children (if you all live at the same address) 
  • Personal life insurance and disability coverage  
  • A personal interest allowance to let you learn something new or pursue a hobby 
  • External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career 
  • Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us 
  • A sports’ card membership valid across the country 
  • In-house yoga and gymnastic classes, as well as dances 
  • Discounts as a compliment form us among different services 
  • Monthly lunch and travel allowance 
  • Free snacks, fruits and drinks in the office. 


PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: 

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.


We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.

Find your passion with PokerStars.

Our FAQs

We hope that we’ve answered as many of your questions about working at the PokerStars as possible, but if you still have some questions, why not try visiting our FAQ page?

Find your answers here