Real Time Analyst - Night shift

10023 Malta, St Julian's Player Support Services Permanent

The role: Real Time Analyst 

We are looking for a Real Time Analyst to join our busy target-drive team based in our Malta office night shift.

Why we need you:

The Real Time Analyst role is responsible for real time resource management to assist the Group in achieving customer contact and service level goals as set by the Group. This role monitors adherence to schedules and supports management with accurate and timely reporting on all elements of resourcing and intraday shift management. Real Time Analysts also review schedules and forecasts on a regular basis, and provide recommendations for guidelines and creative solutions to management and the Group’s Resource Services team for approval and implementation.

You will be monitoring service levels across Operations, initiating issue procedures, when relevant metric thresholds are exceeded.As well as making live operational decisions on the allocation of staff resources in line with Group guidelines. Analysing real-time data to discuss with management and recommend solutions and guidelines for approval. You should be acting upon intraday shift performance based on dashboards and information reporting. Reporting on forecasting accuracy, volumes, schedules, utilisation, and shrinkages. Providing mentorship on optimal times for meetings, trainings, and task time, scheduling these items as required. Providing detailed analysis and reporting of performance, opportunities and risks. Handling the call-in line, report on unexpected absences and recommend any optimisation required.

Who are we looking for:

You should have the ability to demonstrate excellent verbal and written communication skills and to be customer-focused. You should be highly-organised with great attention to detail. We’re a busy team, so you’ll enjoy a dynamic office environment working to agreed targets, as we strive to grow our brands and develop our services.

As the ideal candidate, you will have:

We expect you to have previous experience working with data analysis as well as previous gaming experience. Knowledge of internal procedures and policies and excellent time management skills will be considered as a big advantage.

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.

Your package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • the option to join our company pension scheme
  • a personal interest allowance to let you learn something new or pursue a hobby
  • looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • cash allowance for lunch.

What happens next?

If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a Zoom interview.

The Group

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

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