Responsible Gaming and Sustainability Specialist

10492 Malta, St Julian's Business Support Permanent

The Role: Responsible Gaming and Sustainability Specialist

We are looking for a RGS Specialist to be part of our diverse team based in our office in Malta.

Are you our next star player?

Reporting to the Responsible Gaming Team Manager you will review and assess player accounts based on internal alerts, along with issues escalated from other departments. You will possess a skill for recognising subtle patterns of concerning activity and interacting with the customer to carry out a safer gambling assessment.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

Why we need you?

Communicating with players with empathy and prioritising their emotional wellbeing. Also, acting as one of the points of contact for the VIP team;

You will provide first-class customer service as well as assess and review responsible gaming and user protection scenarios, including user verification.

Verifying and processing account funding documentation;

Proactive risk assessment in vulnerable customer cases by reviewing and processing RG alerts and reports;

Maintaining RG procedures and processes. Actively contributing to the continuous improvement of RG processes and systems.

Who we’re looking for:

As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job. All we ask is:

  • Proficient in either Dutch or Danish
  • Excellent online customer service & support skills;
  • Knowledge of player behaviour for casino, sports and poker;
  • Strong investigation & judgement skills;
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment;
  • Strong organisational skills;

As the Ideal Candidate, you will have:

The following credentials are advantageous, but not crucial for the role:

  • Previous Responsible Gaming experience;
  • Security/Verification knowledge (including but not limited to alert reviews, CDMS and document processing);
  • Additional languages are an asset.

What’s in it for you?

Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.

Your Package will include:

  • health and dental insurance for you, your partner and your children (if you all live at the same address)
  • the option to join our company pension scheme
  • a personal interest allowance to let you learn something new or pursue a hobby
  • 1000 EUR as a congratulation if you have a baby whilst you work for us
  • in-house training and development to develop your skills, progressing your career
  • free fresh fruit, snacks and drinks in the office
  • cash allowance for lunch.

The Group

Pokerstars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together outstanding brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@flutterint.com

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Want a seat at the table? Apply now!

We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.

Find your passion with PokerStars.

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