The Role: We are looking for a Responsible Gaming Specialist to join our diverse team based in our Malta!
Why we need you:
In this role, a Responsible Gaming Specialist will be reviewing and assessing customer accounts based on internal alerts, working responsible gaming email cases and handling critical issues from other internal departments
You will be responsible for providing first class customer service as well as assessing and reviewing responsible gaming (RG) and customer protection (CP) scenarios, including user verification. You will possess a skill for recognizing subtle patterns of concerning activity and communicating these as relevant to the vital stakeholders.
This is a shifted position. 5-days a week shift pattern, which includes weekend and early/late shifts
Who are we looking for
Degree in a quantitative area (STEM) or a minimum of three years’ of relevant experience.
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job. All we ask is that you meet the following criteria:
The following credentials are a distinct advantage, but not crucial for the role:
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.
Your package will include:
What happens next?
If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: email@example.com.
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
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