We are looking for a Responsible Gaming Team Manager to join our diverse team based in our Bulgaria office!
In this role, the Responsible Gaming Team Manager is to provide outstanding customer service to our customers, support the day-to-day development of the team and to assist the management team with a combination of both ongoing and ad hoc duties in accordance with Group instruction.
Manage escalated cases and issues whilst also taking care of real-time queries. Assist with on-the-job training, mentoring, coaching, empower and influence the support services team to deliver robust meaningful metric results! Meet service level expectations and demonstrate the core things we value. This role may require suitable candidates to work a variety of day, night and swing shifts. In addition, the role is also required to provide ad hoc project support when needed.
The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.
We offer health and dental insurance for you, your partner and your children (if all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 BGN as congratulations.
Our in-house training and development team deliver fantastic support to develop your skills and support you in progressing your career.
In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to your transportation and lunch expenses. You can always enrol to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organise great events; including our sensational summer and Christmas parties.
We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.
The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, PokerStars Sports, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies. This role is in the Group’s Dublin office in the Sportsbook Operations department.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.