Service Lifecycle Manager

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7816 United Kingdom remote (within UK) IT Permanent

The role: Service Lifecycle Manager

We are looking for a Service Lifecycle Manager to join our busy and International Sports team working with teams across America and Europe

Why we need you:

We’re looking for a motivated and diligent Service Lifecycle Manager to support our growing team, managing the service offering across Poker Stars Sports and FOX Bet in the US

As Service Lifecycle Manager you will be responsible for supporting the Service Management team with key areas of Incident, Problem, Change and Service Reporting. Working in partnership with teams across the divisions, you will manage change control processes and ensure Service KPI’s are managed and reported to Stakeholders

Who we are looking for:

You’ll have experience working within a high performing service culture, with a good understanding of the supporting service management processes

As the ideal candidate, you will:

  • Lead on incident, problem, change and configuration management standards and implementation for Poker Stars Sports and Fox Bet Products
  • Work closely with Portfolio teams to ensure smooth service transition for the introduction of new products and services
  • Identify and build strong long-term internal customer relationships and comprehensive stakeholder management
  • Work across tribes and business units to drive stability and service excellence
  • Hold responsibility for reporting and insight on service availability other key metrics
  • Proactively trend incidents to drive improvements and problem management to reduce incident recurrence and mean time to recovery (MTTR)
  • Have end to end ownership of the Business to Technical service mapping within the CMDB
  • Be responsible for managing third party relations with suppliers, taking ownership of the service aspects of these relationships and driving continuous improvement
  • Support the team in evolving our service strategy and setting the focus
  • Aid in evolving and maturing the Service Management processes used across International Sports to drive consistency and improvements
  • Facilitate the delivery of Service Improvement Plans (SIPs), ensuring the timely delivery of agreed actions and service enhancements across the platform
  • Produce reports as required to track service performance and availability including weekly and monthly reports
  • Form part of the 24×7 on-call out of hours support model (on a 1 in 6 rota)

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Company

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.