Technical Service Desk Analyst

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7488 Bulgaria remote (within BG) IT Permanent

The role: Technical Service Desk Analyst

We are looking for a Technical Service Desk Analyst to join our Casino DevOps team based in Bulgaria.

Our tech teams work remotely within Bulgaria, occasionally you’ll need to come to the office in Sofia. Not often, but up to 4-5 times a month and of course, we’ll cover all related expenses. Working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

Why we need you:

We are looking for a Technical Service Desk Analyst who can strategically partner with our full range of IT teams to drive the release and deployment process. You will be running both schedules and build controls to ensure that deployment of releases deliver new functionality while protecting the quality and integrity of existing services.

You will be responsible for:

  • Triage incidents and communicate to the relevant Business Operations and Casino Delivery group.
  • Deploy and validate software releases through the different stages and environments.
  • Engage collaboratively with peers to create and maintain tools to collectively define and improve pipeline framework capabilities.
  • Proactively identify, recommend, and implement improvements to support the existing change and configuration management process.
  • Collaborate with stakeholders in developing and executing a robust test and release process.

Who are we looking for:-

  • Experience in a similar role (Service Desk or DevOps)
  • Automation tool experience such as Jenkins or similar.
  • A degree in a STEM subject or equivalent experience in a quantitative field.
  • Understanding of release processes within the software development life cycle
  • Excellent communication, collaboration, and leadership skills with technical organizations and management teams.
  • Curious and driven to acquire new skills autonomously.
  • Collaborative, accountable, creative, agile and are driven by a passion for doing what is right.

As the ideal candidate, you will have:

Experience in a similar role would be a plus. Previous experience within the online gaming industry and a knowledge of our products would be desirable.

What’s in it for you?

You will hone and expand your skills and grow your carrier in areas of online gaming and complex enterprise systems of the size and complexity found in large financial institutions.

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to a personal allowance interest which encourages our employees to upskill themselves or pursuing a hobby. A baby bounty is offered to our employees as well, granting 1000 BGN upon the birth of a child.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to the transportation and lunch expenses of our employees.

Our employees can always enroll to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organizing great events; including our sensational summer and Christmas parties.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Group:

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: .

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.



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