The role: We are looking for a UX Lead to join our lively and dynamic Customer Experience Design team in our Leeds office.
Are you our next star player?
‘We are building the product design centre of perfection for The Stars Group and looking to bring real business change through product design experiences that deliver. We want people with ambition, people who will bring their personality and experience into the team and people who want to learn and grow as design professionals. Working across multiple products with innovation at their core, this is a phenomenal opportunity to work on exciting projects which inspire change at the heart of a growing business!’ – Ric Gravina Associate Director, Customer Experience Design
Why we need you
As the UX Lead, you will encourage, develop and champion a team of talented, hardworking User Experience Architects and Writers. You will lead by example ensuring the team has support on both design driven and business driven initiatives. You will be integral to the customer centric design process the team adopts today, as well as contributing to the continued growth and company awareness of user-centred design. In this role, you will demonstrate a passion for user-centred design and crafting engaging user experiences. Collaborate with managers of other UI, Product, and Development teams to secure consistency across all products.
Who we’re looking for
You will be a great people manager, leading a team of UX architects and UX writers offering support, leaning in when you need to, all the while empowering your team. Conduct one to ones and encourage personal growth in the team through effective goal setting and training
Be responsible for the vision for User Experience at a group level, while collaborating with your cross-brand peers. Lead in a cross-business UX Design guild, joining the UX practices across the business through shared findings and education
You have a deep knowledge and understanding of information architecture and interaction design across a variety of devices, touch-points and platforms. You will be an advocate for user research, championing the involvement of customers during product design and development, ensuring insights are shared and understood
You will form part of the CXD management team to help embed flawless processes and collaborate on the delivery of outstanding cross channel designs. Work closely with Market Research and Business Intelligence and be responsible for making sure we design and build the best experiences for our customers.
You’ll drive the tools and processes for UX Architects, working with UI designers by sharing responsibility for prototype production for user testing research. You will ensure UX Architects embed their work in the CX Design process, clearly communicating design decisions and working closely with product teams, whilst sharing your insights to help inform design choices, helping others understand the customer needs and.
You will be an advocate for UX standard methodology, helping others to understand what good looks like and raising the overall maturity in the business. You will own our Customer Research Repository, been accountable with your team for the upkeep and distribution of research to the wider business
As the ideal candidate, you will have:
Crafted career competency frameworks and career plans for a design team.
Experience working in the online gaming or other regulated industry and working on products/brands across different geographies and countries is desirable.
You will have a knowledge and a real passion for the latest UX practices, tools and industry standards, that extends outside of the 9-5, engaging actively in the UX & design community.
What’s in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Leeds.
Your package will include:
What happens next?
If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a face-to-face interview.
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: email@example.com.
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