Our Ways of Working

All of our colleagues work in one of three ways. We believe in the impact of our work, not where or when it’s done, and we want our people to feel trusted and empowered to do that work in a way that balances their needs with the needs of the business.

Home Our Ways of Working

Hybrid: A blend of home and office working, suited to each team and individual


  • This is default for most of our colleagues going forward

  • Hybrid allows you the flexibility of working at home within your country of employment, and coming together in the office for the moments that matter

  • The balance of office and homework will be agreed by individuals and their managers

Your Hybrid working questions, answered

Hybrid working empowers you to blend both home and office work. Hybrid work is based on trust, empowerment and accountability to ensure that working flexibly balances the needs of individuals, teams and the business.

We believe hybrid working allows us to do our best work. We all get the benefits of both home and office as well as better work-life balance.

  • You will work with your manager and team to define your own working patterns.
  • You won’t be prescribed days or a set percentage of time (each week or month) to spend in the office.
  • You will come to the office for ‘moments that matter’ – and the office space will be designed to welcome you.
  • You will be able to work effectively from home through our technology, processes and ways of working.
  • You will know that safety is a priority wherever you work – both home and office must provide safe working environment.
  • You will understand that ideal work patterns 100% of the time cannot be guaranteed. Flexibility goes both ways – it has to work for your team and the business as well.
  • You will not be permitted to work from home outside your country of employment (see our ‘other ways we work flexibly’ for our Take 20 offering).

They are the moments we come together to connect, collaborate and celebrate. They are the face-to-face interactions that virtual work can never fully replace.

Take20 offers employees the opportunity to work remotely from another country for up to 20 days, where they have the right to work. This means you need to be a national of that country OR you have freedom of movement across EU member states as an EU national. To learn more please discuss with your line manager or your local HR representative.

Remote: Working in a home or non-office location, with maximum of 1 office visit per quarter


  • Occasionally there will be roles that can be performed almost completely outside the office

  • Your place of work will be designated as ‘remote’ within your country of employment and any travel to an office will require manager approval, and will be paid for.

Your Remote working questions, answered

This means the contracted place of employment is your home and you are expected to come to an office once a quarter at most.

We don’t want remote roles to dilute the benefits of hybrid working, so eligibility is subject to leadership approval in line with our ‘How We Work’ policy.

Hybrid working means you’re contracted to work in a particular office, working from home a proportion of the time. With remote working, you are contracted to work from home. You should not need to come into the office more than once a quarter and when you do, your travel is paid for as business travel.

  • You will have remote working available to you only if your role has been approved by leadership as eligible in line with our ‘How We Work’ policy.
  • You will be contracted to work from home
  • You will come into the office once a quarter at most (if you expect to come to the office more regularly than once a quarter then you would adopt the hybrid working option)
  • You will need manager approval of your business paid travel to an office
  • You will not be permitted to work from home outside your country of employment (see our ‘Your Hybrid working questions, answered’ for our Take 20 offering).

Office-based: Working almost exclusively in the office


  • Some roles require our colleagues to be physically present in the office

  • Our players and colleagues rely on you to be there for them

  • There will be flexibility to work remote occasionally, within your country of employment and subject to approval with your manager

Your Office working questions, answered

It probably doesn’t need any introduction given it was the default up until recently! For the sake of definition, office working is when your role requires you to work in the office, most of the time.

You’ll work from the office for the agreed working hours. There is still flexibility, which can be agreed with your manager, to balance the needs of the individual, the team and the business.

  • You will be informed if your role requires you to work from the office.
  • You will book a desk in the office as required.
  • You will ask your Manager to submit a request to the facilities team should you require a permanent desk. This should be by exception and only for roles that are required in the office full time so we don’t reduce deck availability for others.
  • You will be able to request to occasionally work from home with agreement from your manager.
  • You will not be permitted to work from home outside your country of employment