Player Support Services

At PokerStars, our mission is clear: we want every interaction with our customers to exceed their expectations, with a proactive approach towards risk and responsibility. We provide seamless customer support journeys that combine understanding, protection and passion to create an unrivalled experience for our players.

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Customer Support

The PokerStars Customer Support team are central to providing excellent customer service experiences. Ensuring our players have a reliable point of contact is important to them and us.

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Payments, Risk and Fraud

Our Payments, Risk and Fraud Specialists protect the integrity of our players’ identity and payments throughout our customer base. The security of our players’ personal details and information are our priority.

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Responsible Gaming Services

Responsible gaming is at the heart of our ethos. We build a user experience that protects our players at all times. Protecting their wellbeing is a key factor when delivering the variety of products PokerStars has to offer.

Skills Required ForPlayer Support Services Roles

We build everything with our players in mind, so we need people who thrive in a fast-paced, target-driven environment. Our people have a strong customer service mentality with first-rate attention to detail. We’re the first port of call for players when they need help, so excellent verbal and written communication skills and advanced knowledge of our business areas are a must.

As our player support services have such an impact on our customers and their experience, it is important that you have some key skills to ensure you deliver great customer service. At PokerStars, our People are:

  • Customer focused
  • Excellent at verbal and written communication
  • Decisive
  • Discrete and sensitive when handling data
  • Confident

Browse below for our current live vacancies and apply now.

In Demand Player Support Services Roles

Email & Chat Support jobs

As the largest online gaming, poker and sports betting company in the world, the need for many languages on a digital platform is crucial to the successful delivery of our customer experience. We look for those that are proficient in Russian, Italian, Bulgarian, Portuguese, Spanish, French or English. You will be the first point of contact for most customer problems through email and live chat.

Fraud Specialist

Here at PokerStars, our Fraud Specialists are at the centre of our customer service teams, supporting our players with complicated issues regarding real-money transactions. You will be part of a fast-paced team, looking to deliver solutions quickly and accurately to ensure that our players enjoy an easy and reliable experience. Through the detection and prevention of fraud, our Fraud Specialist’s will work closely with the customer support, responsible gaming and compliance teams to ensure that PokerStars is delivering the positive experience that customers expect.

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